rm98 Privacy Policy

Last Updated: May 2026  |  Effective Date: May 2026

1. Introduction

rm98 ("rm98," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("Player," "User," or "you") of the rm98 online casino and sports betting platform available at rm98.bid ("Platform"). This Privacy Policy describes how rm98 collects, uses, discloses, stores, and protects your personal information in connection with your use of the Platform.

This Privacy Policy is incorporated into and forms part of the rm98 Terms and Conditions. By registering an account or using the rm98 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the rm98 Platform.

rm98 complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines.

2. Information We Collect

rm98 collects personal information that is necessary to provide you with a safe, secure, and compliant gaming experience. The categories of personal data we collect include:

• Registration Data: Full legal name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number.
• Identity Verification Data: Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence), selfie photographs, and proof of address documents, collected as part of our Know Your Customer ("KYC") process.
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), and payment card details (processed securely through our payment gateway partners — rm98 does not store full card numbers).
• Transaction Data: Records of deposits, withdrawals, wagers placed, bonuses claimed, and game history on the rm98 Platform.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session data collected automatically when you access the rm98 Platform.
• Usage Data: Information about how you navigate and interact with the rm98 Platform, including pages visited, games played, and features used.
• Communications Data: Records of your communications with rm98 customer support, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Information related to your use of responsible gaming tools, including deposit limits, session limits, and self-exclusion requests.

3. How We Use Your Information

rm98 uses the personal data we collect for the following purposes:

• To create and manage your rm98 account and verify your identity in accordance with our KYC obligations.
• To process deposits, withdrawals, and wagers on the rm98 Platform.
• To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations and responsible gaming requirements.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities on the rm98 Platform.
• To provide customer support and respond to your enquiries and complaints.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about rm98 bonuses, offers, and new features, where you have consented to receive such communications.
• To improve the rm98 Platform, including by analysing usage patterns and conducting internal research and analytics.
• To enforce the rm98 Terms and Conditions and this Privacy Policy.
• To administer responsible gaming tools and comply with self-exclusion requests.

4. Legal Basis for Processing

rm98 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the rm98 Platform services).
• Legal Obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including KYC, AML, and responsible gaming obligations.
• Legitimate Interests: Processing is necessary for rm98's legitimate interests, including fraud prevention, platform security, and business analytics, where these interests are not overridden by your data protection rights.
• Consent: Where rm98 relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw your consent at any time by contacting rm98 customer support.

5. Sharing Your Information

rm98 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. rm98 may share your personal data with the following categories of recipients, strictly as necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard payment gateway partners, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by rm98 to verify your identity documents.
• Game Software Providers: Third-party game providers whose games are available on the rm98 Platform, to the extent necessary to provide those games to you.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including the National Privacy Commission, where disclosure is required by law.
• Law Enforcement: Law enforcement agencies, where rm98 is legally required or permitted to disclose your information in connection with the investigation of fraud, money laundering, or other criminal activity.
• Professional Advisers: rm98's legal, financial, and compliance advisers, subject to professional confidentiality obligations.

All third parties with whom rm98 shares personal data are required to handle that data in accordance with applicable data protection laws and rm98's data processing requirements.

6. Cookies and Tracking Technologies

rm98 uses cookies and similar tracking technologies on the Platform to enhance your user experience, remember your preferences, maintain your session, and analyse Platform usage. The types of cookies used by rm98 include:

• Essential Cookies: Necessary for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Preference Cookies: Used to remember your settings and preferences on the rm98 Platform.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the rm98 Platform, to help us improve our services.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the rm98 Platform.

7. Data Retention

rm98 retains your personal data for as long as your rm98 account is active and for such additional period as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In particular, transaction records and KYC documentation are retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations. When personal data is no longer required, rm98 will securely delete or anonymise it.

8. Data Security

rm98 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls limiting data access to authorised rm98 personnel, and regular security assessments of the Platform.

While rm98 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your rm98 login credentials and for notifying rm98 immediately if you suspect any unauthorised access to your account.

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by rm98:

• Right to Access: You have the right to request a copy of the personal data rm98 holds about you.
• Right to Correction: You have the right to request that rm98 correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data, subject to rm98's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where rm98 relies on legitimate interests as the legal basis for processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
• Right to Withdraw Consent: Where rm98 processes your data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact rm98 customer support via live chat on the Platform or by email at [email protected]. rm98 will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

The rm98 Platform is strictly intended for individuals aged 21 years and above. rm98 does not knowingly collect personal data from individuals under the age of 21. If rm98 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

11. Changes to This Privacy Policy

rm98 reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated Privacy Policy on the rm98 Platform and updating the "Last Updated" date at the top of this page. Your continued use of the rm98 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or rm98's handling of your personal data, please contact our Data Protection Officer via live chat on the Platform or by email at [email protected]. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.